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As we enter a new decade, we’re reminding ourselves of an important starting point: the definition of high performance. Our community of leaders developed this shared definition to serve as a foundation to focus on what this community is devoted to—getting better at delivering results for those we serve.

Wherever your organization is in its continuous improvement journey, we hope that taking a moment to re-focus on the definition helps get your 2020 off to a great start.

High performance is the ability to deliver—over a prolonged period of time—meaningful, measurable, and financially sustainable results for the people or causes your organization is in existence to serve.