Peggy Lee Pleasant
I have been a Malcolm Baldrige examiner through QTF for the last seven years. I’ve worked with the City of Austin for over twenty-one years, with the majority of that time at Austin Energy. I am a Senior Business Process Consultant with experience managing projects and initiatives in the areas of strategic planning, performance excellence, benchmarking, and analytics. I am a native Texan and have lived in Austin over thirty years.
Bob Novello
Bob Novello has been the Executive Director of the Williamson County Institute for Excellence in Nonprofits, Inc. Since he retired from the University of Texas in March, 2010. Formal education includes a BS in Physics from St. Joseph’s University (Philadelphia), graduate studies in Mathematics at Ohio State University, and MBA studies at the University of Dallas.
Who Should Serve on Your Advisory Board?
Source: Joan Garry Consulting website Recently I had a long conversation with a CEO client of mine. The topic of our session: her advisory board. Her question was straightforward enough: Who should serve on our advisory board? She then began to rattle off names – suggesting the founder, former board members. I held up a metaphorical […]
High Performance
As we enter a new decade, we’re reminding ourselves of an important starting point: the definition of high performance. Our community of leaders developed this shared definition to serve as a foundation to focus on what this community is devoted to—getting better at delivering results for those we serve. Wherever your organization is in its continuous improvement […]
Don’t Believe Everything You’ve Heard
Originally published on https://www.baldrigecoach.com/dont-believe-everything-youve-heard/ There are at least five myths associated with an organization embarking on a performance excellence journey. They are: 1. Excellence models, such as the Baldrige Excellence Framework and related European model used in the European Foundation for Quality Management (EFQM), are too complicated. 2. Implementing an excellence framework is too expensive. 3. […]
When You Can’t Meet In Person
During the last week, one client cancelled a three-day event, which was to include a day of strategic planning, a full-day board meeting, and a professional symposium. Another client cancelled a two-day board retreat, one of the only times each year this national board meets in person. In one case a board chair and in […]
Why Board Term Limits Matter
I have had this conversation so often I can write both parts of the script. Joan: “So when does your chair’s term end?”E.D.: “Oh, well we don’t really have term limits.”Joan: “You don’t really have them?”E.D.: “I think they are in the by laws or maybe they aren’t – I don’t really know – it […]
Operationalizing your strategic plan
Nonprofit committees play an important role within their organization. Whether its conducting periodic audits on the financial management of the association or reviewing HR policies, committee work is necessary and valuable. Time is allocated during board meetings to share information, but presenting those updates is seen as more of a formality rather than one that is designed […]
The Top 20 Attributes of an Outstanding Board
Greetings,For some of you, the idea of an “amazing” or “outstanding” board might seem like a pipe dream. For others, you know exactly what I’m talking about. A nonprofit runs like a twin-engine jet and the board is one of those engines. A well-functioning board is critical to your organization’s success. But what exactly does […]